The Impact of New Ways of Working on Employee Well-Being through Engagement and Job Satisfaction
DOI:
https://doi.org/10.25077/mssb.5.2.29-44.2024Keywords:
New Ways of Working, Employee Well-Being, Employee Engagement, Employee Job SatisfactionAbstract
This study aims to investigate the impact of New Ways of Working (NWW) on Employee Well-Being (EWB) at PT. Bank XYZ, focusing on the roles of Employee Engagement (EE) and Employee Job Satisfaction (EJS) as mediators. A quantitative research design was employed using Partial Least Squares (PLS) analysis. Data were collected via an online survey from 187 respondents at PT. Bank XYZ Region 02, measuring NWW, EWB, EE, and EJS using a 5-point Likert scale. The study found that NWW has a significant direct and indirect impact on EWB, mediated by EE and EJS. The findings emphasize the importance of creating a flexible and supportive work environment to maintain employee well-being and productivity. Therefore, it is recommended that PT. Bank XYZ's management strengthen work location flexibility, provide stress management training, and ensure transparent promotion policies. Additionally, enhancing the work environment through employee recognition and emotional support will contribute to increased productivity and reduced turnover. Strengthening NWW practices, such as flexible work arrangements and the use of supportive technological tools, is crucial to further improve employee well-being and support the organization’s overall goals.
Downloads
Download data is not yet available.
References
Aboobaker, N., Edward, M., & Zakkariya, K. A. (2022). Workplace spirituality, well-being at work and employee loyalty in a gig economy: multi-group analysis across temporary vs permanent employment status. Personnel Review, 51(9), 2162–2180. https://doi.org/10.1108/PR-01-2021-0002
Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. Human Behavior and Emerging Technologies, 2(4), 314–324. https://doi.org/10.1002/hbe2.195
Andrulli, R., & Gerards, R. (2023). How new ways of working during COVID-19 affect employee well-being via technostress, need for recovery, and work engagement. Computers in Human Behavior, 139(November 2022). https://doi.org/10.1016/j.chb.2022.107560
Aroles, J., Cecez-Kecmanovic, D., Dale, K., Kingma, S. F., & Mitev, N. (2021). New ways of working (NWW): Workplace transformation in the digital age. Information and Organization, 31(4), 100378. https://doi.org/10.1016/j.infoandorg.2021.100378
Chandra Putra, K., Aris Pratama, T., Aureri Linggautama, R., & Wulan Prasetyaningtyas, S. (2020). The Impact of Flexible Working Hours, Remote Working, and Work Life Balance to Employee Satisfaction in Banking Industry during Covid-19 Pandemic Period. Journal of Business Management Review, 1(5), 341–353. https://doi.org/10.47153/jbmr15.592020
Chin, W. W., & Newsted, P. R. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research. Statistical Strategies for Small Sample Research, April, 295-336. https://books.google.com.sg/books?hl=en&lr=&id=EDZ5AgAAQBAJ&oi=fnd&pg=PA295&dq=chin+1998+PLS&ots=47qB7ro0np&sig=rihQBibvT6S-Lsj1H9txe9dX6Zk#v=onepage&q&f=false
Davidescu, A. A. M., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among rumania employees-Implications for sustainable human resource management. Sustainability (Switzerland), 12(15). https://doi.org/10.3390/su12156086
Dessler, G. (2020). Human Resource Management, 8th edition. In Personnel Review (Vol. 31, Issue 3). https://doi.org/10.1108/pr.2002.31.3.386.3
Duque, L., Costa, R., Dias, Á., Pereira, L., Santos, J., & António, N. (2020). New ways of working and the physical environment to improve employee engagement. Sustainability (Switzerland), 12(17), 1–18. https://doi.org/10.3390/SU12176759
Ghozali. (2014). Structural Equation Modeling Metode Alternatif dengan Partial Least Square (PLS). Semarang: Universitas Diponegoro
Gulzar, S., Ayub, N., & Abbas, Z. (2021). Examining the mediating-moderating role of psychological contract breach and abusive supervision on employee well-being in banking sector. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1959007
Hair, J. F. J., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Third Edition. In Journal GEEJ (Vol. 7, Issue 2).
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hair, J., Louisiana, W. C. B., Babin, L. B. J., & Drexel, R. E. A. (2019). Multivariate Data Analysis (Sixth Edition). In Gedrag & Organisatie (Vol. 19, Issue 3). https://doi.org/10.5117/2006.019.003.007
Joly, H., & Lambert, C. (2021). The Heart of Business: Leadership Principles for the Next Era of Capitalism. In The Heart of Business: Leadership Principles for the Next Era of Capitalism.
Kamel, N. (2019). Implementing talent management and its effect on employee engagement and organizational performance. Society of Petroleum Engineers - Abu Dhabi International Petroleum Exhibition and Conference 2019, ADIP 2019. https://doi.org/10.2118/197665-ms
Kollmann, T., Stöckmann, C., Kensbock, J. M., & Peschl, A. (2020). What satisfies younger versus older employees, and why? An aging perspective on equity theory to explain interactive effects of employee age, monetary rewards, and task contributions on job satisfaction. Human Resource Management, 59(1), 101–115. https://doi.org/10.1002/hrm.21981
Kundi, Y. M., Aboramadan, M., Elhamalawi, E. M. I., & Shahid, S. (2020). Employee psychological well-being and job performance: exploring mediating and moderating mechanisms. International Journal of Organizational Analysis, 29(3), 736–754. https://doi.org/10.1108/IJOA-05-2020-2204
Leede, J. De. (2017). New Ways Of Working Practices: Antecedents And Outcomes (J. De Leede (ed.); First). Emerald.
Lumineau, F., Schilke, O., & Wang, W. (2023). Organizational Trust in the Age of the Fourth Industrial Revolution: Shifts in the Form, Production, and Targets of Trust. Journal of Management Inquiry, 32(1), 21–34. https://doi.org/10.1177/10564926221127852
Masrie, R. jessicha. (2018). Hubungan Antara Kesejahteraan Psikologis(Psychological Well Being) Dengan Komitment Organisasi Pada Karyawan Pt.Cipta Power Service. Fakultas Psikologi Universitas Medan Area, Skripsi.
Mathis, R. L., & Jackson, J. H. (2008). Human Resource Management, Twelfth Edition.
Mazzetti, G., Robledo, E., Vignoli, M., Topa, G., Guglielmi, D., & Schaufeli, W. B. (2023). Work Engagement: A meta-Analysis Using the Job Demands-Resources Model. Psychological Reports, 126(3), 1069–1107. https://doi.org/10.1177/00332941211051988
Mangkunegara, A.P. (2015). Manajemen Sumber Daya Manusia. Bandung: Remaja Rosda Karya
Nassani, A. A., Badshah, W., Grigorescu, A., Cozorici, A. N., Yousaf, Z., & Zhan, X. (2024). Participatory leadership and supportive organisational culture Panacea for job satisfaction regulatory role of work-life balance. Heliyon, 10(16), e36043. https://doi.org/10.1016/j.heliyon.2024.e36043
Pulungan, P. I. S., & Rivai, H. A. (2021). Pengaruh Locus of Control Dan Efikasi Diri Terhadap Kinerja Karyawan Dengan Keterikatan Karyawan Sebagai Variabel Intervening Pada Pt Semen Padang. Jurnal Menara Ekonomi : Penelitian Dan Kajian Ilmiah Bidang Ekonomi, 7(1), 54–65. https://doi.org/10.31869/me.v7i1.2539
Rode, J. C. (2004). Job satisfaction and life satisfaction revisited: A longitudinal test of an integrated model. Human Relations, 57(9), 1205–1230. https://doi.org/10.1177/0018726704047143
Ryff, C. D. (2015). Psychological Well-being Revisited: Advances in Science and Practice. Psychother Psychosom [revista en Internet] 2014, dic [acceso 12 de febrero de 2021]; 83(1):10-28. Psychother Psychosom, 83(1), 10–28. https://doi.org/10.1159/000353263.Psychological
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619. https://doi.org/10.1108/02683940610690169
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Soucek, R., Voss, A. S., Drexler, H., & Moser, K. (2024). New ways of working and psychological well-being: work intensity as a target variable of job resources. International Journal of Workplace Health Management. https://doi.org/10.1108/IJWHM-01-2024-0010
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta
Tambunan, W., Partiwi, S. G., & Sudiarno, A. (2024). Predictors of employee well-being: A global measurements using reflective-formative model. Heliyon, 10(22), e40222. https://doi.org/10.1016/j.heliyon.2024.e40222
Thapa, S. S. (2024). Effect of flexible work environment on employee job satisfaction of Nepalese commercial banks. 11(2).
Wang, Y., Derakhshan, A., & Azari Noughabi, M. (2022). The interplay of EFL teachers’ immunity, work engagement, and psychological well-being: Evidence from four Asian countries. Journal of Multilingual and Multicultural Development, June, 1–17. https://doi.org/10.1080/01434632.2022.2092625
Yiming, L., Yan, L., & Jinsheng, Z. (2024). Effects of organizational climate on employee job satisfaction and psychological well-being: the role of technological influence in Chinese higher education. BMC Psychology, 12(1), 536. https://doi.org/10.1186/s40359-024-01992-3
Zhang, J., & Chen, Z. (2024). Exploring Human Resource Management Digital Transformation in the Digital Age. Journal of the Knowledge Economy, 15(1), 1482–1498. https://doi.org/10.1007/s13132-023-01214-y
Zheng, X., Zhu, W., Zhao, H., & Zhang, C. (2015). Employee well-being in organizations: Theoretical model, scale development, and cross-cultural validation. Journal of Marriage and Family, 60(1), 5–22. https://doi.org/10.1002/job
Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. Human Behavior and Emerging Technologies, 2(4), 314–324. https://doi.org/10.1002/hbe2.195
Andrulli, R., & Gerards, R. (2023). How new ways of working during COVID-19 affect employee well-being via technostress, need for recovery, and work engagement. Computers in Human Behavior, 139(November 2022). https://doi.org/10.1016/j.chb.2022.107560
Aroles, J., Cecez-Kecmanovic, D., Dale, K., Kingma, S. F., & Mitev, N. (2021). New ways of working (NWW): Workplace transformation in the digital age. Information and Organization, 31(4), 100378. https://doi.org/10.1016/j.infoandorg.2021.100378
Chandra Putra, K., Aris Pratama, T., Aureri Linggautama, R., & Wulan Prasetyaningtyas, S. (2020). The Impact of Flexible Working Hours, Remote Working, and Work Life Balance to Employee Satisfaction in Banking Industry during Covid-19 Pandemic Period. Journal of Business Management Review, 1(5), 341–353. https://doi.org/10.47153/jbmr15.592020
Chin, W. W., & Newsted, P. R. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research. Statistical Strategies for Small Sample Research, April, 295-336. https://books.google.com.sg/books?hl=en&lr=&id=EDZ5AgAAQBAJ&oi=fnd&pg=PA295&dq=chin+1998+PLS&ots=47qB7ro0np&sig=rihQBibvT6S-Lsj1H9txe9dX6Zk#v=onepage&q&f=false
Davidescu, A. A. M., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among rumania employees-Implications for sustainable human resource management. Sustainability (Switzerland), 12(15). https://doi.org/10.3390/su12156086
Dessler, G. (2020). Human Resource Management, 8th edition. In Personnel Review (Vol. 31, Issue 3). https://doi.org/10.1108/pr.2002.31.3.386.3
Duque, L., Costa, R., Dias, Á., Pereira, L., Santos, J., & António, N. (2020). New ways of working and the physical environment to improve employee engagement. Sustainability (Switzerland), 12(17), 1–18. https://doi.org/10.3390/SU12176759
Ghozali. (2014). Structural Equation Modeling Metode Alternatif dengan Partial Least Square (PLS). Semarang: Universitas Diponegoro
Gulzar, S., Ayub, N., & Abbas, Z. (2021). Examining the mediating-moderating role of psychological contract breach and abusive supervision on employee well-being in banking sector. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1959007
Hair, J. F. J., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Third Edition. In Journal GEEJ (Vol. 7, Issue 2).
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hair, J., Louisiana, W. C. B., Babin, L. B. J., & Drexel, R. E. A. (2019). Multivariate Data Analysis (Sixth Edition). In Gedrag & Organisatie (Vol. 19, Issue 3). https://doi.org/10.5117/2006.019.003.007
Joly, H., & Lambert, C. (2021). The Heart of Business: Leadership Principles for the Next Era of Capitalism. In The Heart of Business: Leadership Principles for the Next Era of Capitalism.
Kamel, N. (2019). Implementing talent management and its effect on employee engagement and organizational performance. Society of Petroleum Engineers - Abu Dhabi International Petroleum Exhibition and Conference 2019, ADIP 2019. https://doi.org/10.2118/197665-ms
Kollmann, T., Stöckmann, C., Kensbock, J. M., & Peschl, A. (2020). What satisfies younger versus older employees, and why? An aging perspective on equity theory to explain interactive effects of employee age, monetary rewards, and task contributions on job satisfaction. Human Resource Management, 59(1), 101–115. https://doi.org/10.1002/hrm.21981
Kundi, Y. M., Aboramadan, M., Elhamalawi, E. M. I., & Shahid, S. (2020). Employee psychological well-being and job performance: exploring mediating and moderating mechanisms. International Journal of Organizational Analysis, 29(3), 736–754. https://doi.org/10.1108/IJOA-05-2020-2204
Leede, J. De. (2017). New Ways Of Working Practices: Antecedents And Outcomes (J. De Leede (ed.); First). Emerald.
Lumineau, F., Schilke, O., & Wang, W. (2023). Organizational Trust in the Age of the Fourth Industrial Revolution: Shifts in the Form, Production, and Targets of Trust. Journal of Management Inquiry, 32(1), 21–34. https://doi.org/10.1177/10564926221127852
Masrie, R. jessicha. (2018). Hubungan Antara Kesejahteraan Psikologis(Psychological Well Being) Dengan Komitment Organisasi Pada Karyawan Pt.Cipta Power Service. Fakultas Psikologi Universitas Medan Area, Skripsi.
Mathis, R. L., & Jackson, J. H. (2008). Human Resource Management, Twelfth Edition.
Mazzetti, G., Robledo, E., Vignoli, M., Topa, G., Guglielmi, D., & Schaufeli, W. B. (2023). Work Engagement: A meta-Analysis Using the Job Demands-Resources Model. Psychological Reports, 126(3), 1069–1107. https://doi.org/10.1177/00332941211051988
Mangkunegara, A.P. (2015). Manajemen Sumber Daya Manusia. Bandung: Remaja Rosda Karya
Nassani, A. A., Badshah, W., Grigorescu, A., Cozorici, A. N., Yousaf, Z., & Zhan, X. (2024). Participatory leadership and supportive organisational culture Panacea for job satisfaction regulatory role of work-life balance. Heliyon, 10(16), e36043. https://doi.org/10.1016/j.heliyon.2024.e36043
Pulungan, P. I. S., & Rivai, H. A. (2021). Pengaruh Locus of Control Dan Efikasi Diri Terhadap Kinerja Karyawan Dengan Keterikatan Karyawan Sebagai Variabel Intervening Pada Pt Semen Padang. Jurnal Menara Ekonomi : Penelitian Dan Kajian Ilmiah Bidang Ekonomi, 7(1), 54–65. https://doi.org/10.31869/me.v7i1.2539
Rode, J. C. (2004). Job satisfaction and life satisfaction revisited: A longitudinal test of an integrated model. Human Relations, 57(9), 1205–1230. https://doi.org/10.1177/0018726704047143
Ryff, C. D. (2015). Psychological Well-being Revisited: Advances in Science and Practice. Psychother Psychosom [revista en Internet] 2014, dic [acceso 12 de febrero de 2021]; 83(1):10-28. Psychother Psychosom, 83(1), 10–28. https://doi.org/10.1159/000353263.Psychological
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619. https://doi.org/10.1108/02683940610690169
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Soucek, R., Voss, A. S., Drexler, H., & Moser, K. (2024). New ways of working and psychological well-being: work intensity as a target variable of job resources. International Journal of Workplace Health Management. https://doi.org/10.1108/IJWHM-01-2024-0010
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta
Tambunan, W., Partiwi, S. G., & Sudiarno, A. (2024). Predictors of employee well-being: A global measurements using reflective-formative model. Heliyon, 10(22), e40222. https://doi.org/10.1016/j.heliyon.2024.e40222
Thapa, S. S. (2024). Effect of flexible work environment on employee job satisfaction of Nepalese commercial banks. 11(2).
Wang, Y., Derakhshan, A., & Azari Noughabi, M. (2022). The interplay of EFL teachers’ immunity, work engagement, and psychological well-being: Evidence from four Asian countries. Journal of Multilingual and Multicultural Development, June, 1–17. https://doi.org/10.1080/01434632.2022.2092625
Yiming, L., Yan, L., & Jinsheng, Z. (2024). Effects of organizational climate on employee job satisfaction and psychological well-being: the role of technological influence in Chinese higher education. BMC Psychology, 12(1), 536. https://doi.org/10.1186/s40359-024-01992-3
Zhang, J., & Chen, Z. (2024). Exploring Human Resource Management Digital Transformation in the Digital Age. Journal of the Knowledge Economy, 15(1), 1482–1498. https://doi.org/10.1007/s13132-023-01214-y
Zheng, X., Zhu, W., Zhao, H., & Zhang, C. (2015). Employee well-being in organizations: Theoretical model, scale development, and cross-cultural validation. Journal of Marriage and Family, 60(1), 5–22. https://doi.org/10.1002/job
Downloads
Published
2024-12-24
How to Cite
Simanjuntak, F., Rivai, H. A., & Syahrul, L. (2024). The Impact of New Ways of Working on Employee Well-Being through Engagement and Job Satisfaction. Jurnal Manajemen Stratejik Dan Simulasi Bisnis, 5(2), 29–44. https://doi.org/10.25077/mssb.5.2.29-44.2024
Issue
Section
Articles
